Do I have to give my name to file a report?

No. A report can be filed without a name. You will not be able to receive updates directly, but the case still gets a number, and you can follow it on the public case page like anyone else.

What happens after I submit a report?

It is given an EARTH case number immediately. The verification team checks it, usually within a week, and looks for other reports of the same problem to merge. Once verified it is referred to the office responsible for that area and that category, with your evidence attached.

What if someone has already reported the same problem?

Report it anyway. Duplicate reports are merged into one case, and the number of separate people who reported it is shown on the case. More reports of the same problem make the case stronger, not redundant.

Is it safe to report illegal activity?

You can request that your identity is withheld, and that request is honoured in everything published and in what is sent to an agency. Never put yourself at risk to gather evidence. A report from a safe distance is worth more than a photograph that gets you hurt.

What should I photograph?

Something in frame for scale, the surroundings so the location is recognisable, and the problem itself. If it is recurring, photographs from different dates at the same spot are the single most useful evidence you can provide.

Report

Report an environmental concern

Four steps, about five minutes, and it works on a phone on mobile data. What you file becomes a numbered case with a permanent record, not a post that disappears.

Time to file

About 5 minutes

Account needed

Anonymous option

Yes

1What you saw
2Where it is
3Evidence
4About you

What kind of problem is it?

Seven categories. They decide which office the case is routed to.

Give it a short title

Describe what you saw

What is happening, how long it has been going on, and who it affects.

0 characters

When did you see it?

How urgent is it?

LowA concern worth recording. No immediate risk.ModerateGetting worse if left alone. Should be looked at within weeks.HighActive damage happening now. Needs attention within days.CriticalDanger to people or irreversible damage. Escalated immediately.

Step 1 of 4

What happens next

Your report enters the pipeline at step one and moves through it in public. Every change of state is timestamped and cannot be quietly edited later.

01ReportedSomeone has filed this concern. Nothing has been checked yet.
02Under verificationThe community and the EARTHLINK team are checking that it is real and accurate.
03Referred to authoritiesThe verified case and its evidence have been sent to the office that can act on it.
04Action in progressWork has started. A mission, an inspection, an order or a clean-up is under way.
05ResolvedThe problem was fixed, and the result was measured and recorded.
06MonitoringResolved, and now being watched so it does not simply happen again.

This rail appears on every case, so you can see at a glance how far along it is.

If there is immediate danger to people, call first

EARTHLINK is not an emergency service. For a fire, a chemical spill, a collapse or anything threatening life, contact your barangay, the local disaster office or 911 first. File the report afterwards so the incident still enters the record.

Your privacy

Reports are handled under the Data Privacy Act of 2012 (RA 10173). You can report without giving a name, and you can ask for your identity to be withheld from anything published and from anything sent to an agency.

Read the privacy notice

Questions

Before you file

Do I have to give my name to file a report?: No. A report can be filed without a name. You will not be able to receive updates directly, but the case still gets a number, and you can follow it on the public case page like anyone else.
What happens after I submit a report?: It is given an EARTH case number immediately. The verification team checks it, usually within a week, and looks for other reports of the same problem to merge. Once verified it is referred to the office responsible for that area and that category, with your evidence attached.
What if someone has already reported the same problem?: Report it anyway. Duplicate reports are merged into one case, and the number of separate people who reported it is shown on the case. More reports of the same problem make the case stronger, not redundant.
Is it safe to report illegal activity?: You can request that your identity is withheld, and that request is honoured in everything published and in what is sent to an agency. Never put yourself at risk to gather evidence. A report from a safe distance is worth more than a photograph that gets you hurt.
What should I photograph?: Something in frame for scale, the surroundings so the location is recognisable, and the problem itself. If it is recurring, photographs from different dates at the same spot are the single most useful evidence you can provide.